How to collect and send logs
If you encounter a problem when using AdGuard VPN for iOS, you can inform us about it by sending application logs.
Collecting and sending standard logs
By default, AdGuard VPN for iOS uses the standard logging level, that is, the basic collection of data about running processes of the app. To send these logs, follow the next steps:
Open AdGuard VPN for iOS and, if possible, repeat the actions that led to the error. Note the exact time when this error occurred.
Select Settings in the lower right corner of the screen, then select Support and click Leave feedback in it.
In the opened form, enter your email address for feedback and describe the error found, including the time when this error occurred. If you can't reproduce the problem, specify as accurately as possible when it last occurred.
There is a check mark next to the Submit detailed system info, which means that when you send a report, you also send logs. Finally, click Send.
If for some reason it is more convenient for you to send us logs in another way, you can export them yourself. To do this, select Export logs in the Support section.
Collecting and sending extended logs
In most cases, the default logging level is sufficient to trace down possible bugs. But there are cases when more detailed technical information about the device and connections is required, and then our support team will ask you to enable the extended logging level. To send this type of logs, follow these steps:
Open AdGuard VPN for iOS and select Settings in the lower right corner of the screen.
Select App settings and Advanced settings in it.
In the Logging level section, select Extended.
Repeat the actions that led to the error, and note the time when it occurred.
Switch the logging level back to Default.
Then go back to the main section Settings, select Support and then Leave feedback.
In the opened form, enter your email address for feedback and describe the error found, including the time when this error occurred.
Make sure that there is a check mark next to Submit detailed system info and click Send.
If for some reason it is more convenient for you to send us logs in another way, you can export them yourself. To do this, select Export logs in the Support section.