如何收集和发送日志记录

If you encounter any problem while using AdGuard VPN for Android, you can inform us about it by sending the app logs.

收集和发送标准日志

默认情况下，AdGuard VPN 安卓版使用默认日志记录级别，即有关应用程序运行进程的基本数据收集。要发送这些日志，请按照以下步骤进行：

1. 打开 AdGuard VPN 安卓版，如果可以，请您重复导致错误的操作。请记下发生此错误的确切时间。

2. Open Settings → Support → Report a bug.

3. 在打开的表单中，输入您的电子邮件地址以获取反馈，然后描述发现的错误，包括该错误发生的时间。 If you can’t reproduce the problem, specify as accurately as possible when it last occurred.

4. Check Send app logs and system info. Your logs will be sent along with the report.

note

You can also export and send logs manually. To do this, go to Settings → General → Advanced and tap Export logs and system info.

收集和发送进阶日志

在大多数情况下， 默认日志记录级别足以追踪发生的错误。但在某些情况下，需要有关设备和连接的更详细技术信息，然后我们的支持团队会要求您启用进阶或极端日志记录级别。要发送这些类型的日志，请执行以下步骤：

1. Open AdGuard VPN for Android and select Settings (the gear icon at the bottom right corner) → General → Advanced → Logging level.

2. Select Extended or Extreme.

3. 重复导致错误的操作，并记下错误发生的时间。

4. 将日志记录级别切回*「默认」*。

5. Return to Settings and open Support. Tap Report a bug.

6. In the form that opens, enter your email address for feedback and describe the error you found, including the time when it occurred.

7. Check mark next to Send app logs and system info and tap Send.