How to collect and send logs
If you encounter any problem while using AdGuard VPN for Android, you can inform us about it by sending the app logs.
Collecting and sending standard logs
By default, AdGuard VPN for Android uses the Default logging level, that is, the basic collection of data about running processes of the app. To send these logs, follow the next steps:
Open AdGuard VPN for Android and, if possible, repeat the actions that led to the error. Note the exact time when this error occurred.
Open Settings by clicking the gear icon at the lower right corner → Support → Report a bug.
In the opened form, enter your email address for feedback and describe the error found, including the time when this error occurred. If you can't reproduce the problem, specify as accurately as possible when it last occurred.
There is a check mark next to Send app logs and system info, which means that when you send a report, you also send logs.
If for some reason it is more convenient for you to send us logs in another way, you can export them yourself. To do this, go to Settings → Support → Export logs and system info.
Collecting and sending extended logs
In most cases, the Default logging level is sufficient to trace down possible bugs. But there are cases when more detailed technical information about the device and connections is required, and then our support team will ask you to enable the Extended or Extreme logging level. To send these types of logs, follow these steps:
Open AdGuard VPN for Android and select Settings (the gear icon at the bottom right corner) → App settings → Advanced settings → Logging level.
In the Logging level section, select Extended or Extreme logging level.
Repeat the actions that led to the error and note the time when it occurred.
Switch the logging level back to Default.
Then open Settings by tapping the gear icon at the lower right corner → Support → Report a bug.
In the opened form, enter your email address for feedback and describe the error found, including the time when this error occurred.
Make sure that there is a check mark next to Send app logs and system info and tap Send.
If for some reason it is more convenient for you to send us logs in another way, you can export them yourself. To do this, go to Settings → Support → Export logs and system info.