Como coletar e enviar logs
Se encontrar algum problema ao usar o AdGuard VPN para iOS, você pode nos informar enviando os registros do aplicativo.
Coletando e enviando logs padrão
By default, AdGuard VPN for iOS uses the Default logging level. It collects basic data about running app processes. Para enviar esses logs, siga as próximas etapas:
Connect to AdGuard VPN for iOS. If possible, repeat the actions that led to the error. Note the exact time when the error occurred (e.g., 15:35).
Open AdGuard VPN and tap the Settings ⚙ icon in the lower right corner of the screen. Select Support, then tap Report a bug.
No formulário aberto, insira seu endereço de e-mail para contato e descreva o erro encontrado, incluindo a hora em que o erro ocorreu. If you can’t reproduce the problem, specify as accurately as possible when it last occurred.
Check the Send app logs and system info checkbox. When you send your report, your logs will be attached to it.
Tap Send.
Se por algum motivo for mais conveniente para você nos enviar os logs de outra maneira, você mesmo poderá exportá-los. To do this, go to Settings → General → Advanced and tap Export logs and system info.
Collecting and sending detailed logs
In most cases, the default logging level is sufficient to track possible bugs. However, sometimes more detailed technical information about the device and connections may be required. In this case, our support team will ask you to enable the Extended or Extreme logging level. Para enviar este tipo de log, siga estes passos:
Open AdGuard VPN for iOS and tap the Settings ⚙ icon in the lower right corner of the screen.
Select General and then Advanced.
In the Logging level section, select Extended or Extreme.
Repeat the actions that led to the error and note the time when it occurred (e.g., 14:23).
Mude o nível de registro de volta para Padrão.
Go back to Settings, tap Support and then Report a bug.
In the opened form, enter your email address for feedback and describe the error found, including the exact time when this error occurred.
Make sure that Send app logs and system info is checked and tap Send.
Se por algum motivo for mais conveniente para você nos enviar os logs de outra maneira, você mesmo poderá exportá-los. To do this, go to Settings → General → Advanced and tap Export logs and system info.