How to collect and send logs
If you encounter any problems while using AdGuard VPN for Windows, you can inform us about it. We would appreciate it if you also send application logs, as they help us resolve issues much quicker.
Collecting and sending standard logs
By default, AdGuard VPN for Windows uses the standard logging level, that is, the basic collection of data about running processes of the app. To send these logs, follow the next steps:
Open AdGuard VPN for Windows and, if possible, repeat the actions that led to the error. Note the exact time when this error occurred.
Click Support (in the menu above) → Report a bug.
In the opened form, enter your email address for feedback and describe the error found, including the time when this error occurred. If you can't reproduce the problem, specify as accurately as possible when it last occurred.
There is a check mark next to the Send detailed system info, which means that when you send a report, you also send logs.
If for some reason it is more convenient for you to send us logs in another way, you can export them yourself. To do this, go to Support → Export logs and system info.
Collecting and sending extended logs
In most cases, the default logging level is sufficient to trace down possible bugs. But there are cases when more detailed technical information about the device and connections is required, and then our support team will ask you to enable the extended logging level. To send this type of logs, follow these steps:
Open AdGuard VPN for Windows and select Settings (in the menu above) → App settings → Advanced settings → Logging level.
In the Logging level section, select Record everything.
Repeat the actions that led to the error, and note the time when it occurred.
Switch the logging level back to Record by default.
Then select Support (in the menu above) → Report a bug.
In the opened form, enter your email address for feedback and describe the error found, including the time when this error occurred.
Make sure that there is a check mark next to Send detailed system info and click Send.
If for some reason it is more convenient for you to send us logs in another way, you can export them yourself. To do this, go to Support → Export logs and system info.