AdGuard VPN Privacy Policy
July 31, 2020
Keynote: We do not share or sell any of your personal data. We are proud to say that we fight for users' privacy and we are strongly committed to this principle and to being as transparent as possible.
Important: Data we collect includes no more than is crucial to provide full functionality of AdGuard VPN services and website. We do not collect anything for tracking purposes and take all necessary measures to protect the information we get.
Who We Are
ADGUARD SOFTWARE LIMITED (“We”, “Our” or “Us”) collects and processes your Personal Data in accordance with this Privacy Policy and in compliance with the applicable data protection laws. This Policy provides you with the necessary information regarding your rights and our obligations and explains how, why and when we process your personal data. Our general principle is to collect only the information that is necessary to provide you with full functionality of our products and services.
ADGUARD SOFTWARE LIMITED is a company registered in Limassol, Cyprus, registered office is at Office 1, 3rd floor Panayides Building, Chrysanthou Mylona St., 3030, Limassol, Cyprus and acts as the data controller when processing your data.
If you have any questions about this Privacy Policy, please contact us at [email protected]
What Data We Collect
When you are using our website:
Email address and a password which you use at the registration. That ensures that you can retrieve your password if needed, and that we can communicate with you when we have any announcements to make, service updates to advise or errors to report. You can unsubscribe from our newsletters via AdGuard Account or by clicking “Unsubscribe” button in the newsletter itself.
Cookies for personalizing the content of AdGuard VPN website for users, such as setting the default language. None of the information we may acquire through the use of cookies is considered Personal Data by the standards of GDPR as it does not allow to identify you. You can always disable cookies on your web browsing software or clear existing cookies, but please note that some of our services may not function properly without the aid of cookies.
Billing and payment information. If you purchase a subscription to AdGuard VPN, we’ll need to know your contact details. FYI: we conduct all transactions via Paddle payment provider.
When you are using our software:
When you choose to use our app, you thereby accept to provide us your personal data. This data is essential as it helps ensure the full functionality of AdGuard VPN services.
Account. When registering, you need to provide your email address and create a password to initially create a VPN connection. We collect this essential data to provide you with the AdGuard VPN service.
Usage information. It is crucial for a VPN service to understand how much traffic you are using. That is why we collect data about how you interact with our services, how much traffic you’ve used, and for how long have you been using our services.
Diagnostic/Device information. By default we do not collect anything. But if you give your consent, we collect some anonymized diagnostic information (for crash reports) and some information about the device used to access AdGuard VPN. What exact data we collect, depends on the AdGuard VPN product you are using. See detailed information in separate privacy notices.
How We Use Your Personal Data
We follow EU’s General Data Protection Regulation (“GDPR”) which defines personal data as: “…any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. When we use terms “personal data" or “personal information”, we mean exactly that.
We retain Personal Data for as long as necessary to continue providing you with our products and services, or until you revoke your consent to share this information.
Your Rights
You have the following rights when it comes to Personal Data:
Export all Personal Data that we hold about you to a local file from the AdGuard Account on my.adguard.com;
Request information about what data about you we store and for how long, and if we didn’t collect it directly from you, you can request information about its source;
Request to correct any incomplete or inaccurate data about you. We will do so as quickly as possible, unless there is a valid reason not to, in which case you will be notified;
Delete all your Personal Data. You can do this at will via AdGuard Account, or by sending a request to [email protected] In the latter case, we may ask you to verify your identity before fulfilling the request.
Safeguarding Measures
We make every possible effort to protect you and your Personal Data from unauthorized access, alteration, disclosure or destruction. We implement and maintain the following technical and security measures:
System Access Controls: We take reasonable measures to prevent Personal Data from being used without authorization. These controls shall vary based on the nature of the processing undertaken and may include, among other controls, authentication via passwords and/or two-factor authentication, documented authorization processes, documented change management processes and/or logging of access on several levels.
Data Access Controls: We take reasonable measures to ensure that Personal Data is accessible and manageable only by properly authorized staff. Direct database query access is restricted and application access rights are established and enforced to ensure that persons entitled to use a data processing system only have access to the Personal Data to which they have privilege of access; and that personal data cannot be read, copied, modified or removed without authorization in the course of processing.
Transmission Controls: We take reasonable measures to ensure that it is possible to check and establish to which entities the transfer of personal data by means of data transmission facilities is envisaged so personal data cannot be read, copied, modified or removed without authorization during electronic transmission or transport.
Input Controls: We take reasonable measures to make it possible to check and establish whether and by whom personal data has been entered into data processing systems, modified or removed.
Data Backup: Back-ups of the databases are made on a regular basis, they are secured and encrypted to ensure that personal data is protected against accidental destruction or loss when hosted by us.
Logical Separation: Personal Data is logically segregated on our systems to ensure that Personal Data is collected for different purposes can be processed separately.
Consequences of Not Providing Your Personal Data
You are not obligated to provide your Personal Data to us. However, as this information is required for us to provide you with our services or respond to your enquiries, we will not be able to offer some or all our services without it.
Age Limitations
To the extent not prohibited by applicable law, we do not allow the use of our Services, Products and Website by anyone younger than 18 years old. If you learn that anyone younger than 18 has unlawfully provided us with Personal Data, please contact us and we will take steps to delete such information.
Changes To This Privacy Policy
We may change this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed.