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AdGuard VPN for Mac Privacy Notice

April 10, 2024
This Privacy Notice lists all the information that we, Adguard Software Ltd. ("we", "us", or "our"), may collect when you use AdGuard VPN for Mac and explains why we do it and how we use this information.
Keynote:
  • We do not collect logs on VPN servers and do not know what websites you visit.
  • We only collect the information necessary for AdGuard VPN for Mac to function fully and properly.
  • We do not share or sell your personal information. We are strongly committed to protecting user privacy and being as transparent as possible.
  • You are not required to share your personal data with us. You can delete your information by deleting your AdGuard account or by sending us a request at privacy@adguard-vpn.com.

What data AdGuard VPN for Mac can collect and when

Here we describe when and what data is sent to our server, so you can be sure that we only collect the minimum necessary for the app to work properly. The information we collect about you depends on how you interact with our app.

Signing up

When we create an AdGuard account for you, the following information is sent to our servers:
  • Email address
  • OAuth provider name: Google/Facebook/Apple (only if it was used to register the account)
  • MAC address hash
  • OS language
  • App identifier
  • App version
  • Build identifier
Why we need this information:
  • We need your email address to register an AdGuard account and log you in.
  • We need your app identifier to control the simultaneous use of multiple apps.
  • OS language is required to communicate with you in your language.

Logging in

When you log in to the app, your email address and the app version are sent to our servers. We need your email address to register an AdGuard account and log you in.

Subscribing to the AdGuard VPN newsletter

After you log in or sign up, you will be prompted to subscribe to the AdGuard VPN newsletter. If you agree, the app will notify the server to add you to the mailing list.

The first launch of the app

When you launch AdGuard VPN for Mac for the first time, the following information is sent to our servers:
  • App identifier
  • App version
  • Device OS: macOS
  • OS language
Why we need this information:
  • To monitor the number of simultaneous connections
  • To count the number of apps of a certain type and version
  • To communicate with you in your language

Using the app

AdGuard VPN periodically connects to our server to check the account status. The following information is sent:
  • Authorization token
  • App identifier
  • App version
  • Device OS: macOS
  • OS language
We need this information to check the account status and authorization on the VPN server.

Program update checks

AdGuard VPN for Mac periodically connects to its servers to check for app updates. When it happens, no personal information is sent to our servers.

Contacting support

Users can send messages to support from the Support tab in the app by clicking Report a bug.
When the user submits a report, their email address is sent to our servers. The AdGuard VPN support team may use it for follow-up communication about the issue.
The following information is also included in the report:
  • App identifier
  • App version
  • Authorization token
If the user checks the checkbox for Send detailed system info, a file with the following information will be sent to our servers:
  • App settings
  • OS language
  • OS version
  • App logs
This detailed information is used by the support team to help solve more complicated problems.

Automatic and manual crash reports

If the app crashes, it will collect and store the following data:
  • App identifier
  • App version
  • Device hardware hash
  • Device model, its memory size, and disk space
  • OS version
  • Stack trace
  • List of components used by the app and their versions
  • The timestamp of the last OS start
  • The timestamp of the last app start
If you enable Send crash reports in Settings, this data will be automatically sent to our servers along with the crash report the next time the app is launched.
If you don’t enable Send crash reports, the app will prompt you to send a report. If you agree, it will send the above-mentioned information to our servers. If you enter your email address, its hashed version will also be sent.
We need this information to troubleshoot critical issues. It keeps us aware of new problems not reported by users.
Crash reports are stored only on our servers. We do not use any third-party services to collect and store crash reports. All crash reports are stored for 30 days.
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