My VPN connection is slow
Let's troubleshoot your slow VPN connection:
Are you using the free tier of AdGuard VPN? If so, are you within your monthly free traffic allotment? The free tier has a speed cap of 20 Mbit/s for the first 3 GB per month: after you exceed this limit, we restrict the connection speed. The premium version of AdGuard VPN has unlimited speed and traffic. You can purchase the subscription on our website.
Check your Internet connection: turn off AdGuard VPN and check your Internet speed. If your connection remains slow without the VPN, then the issue may be with that connection: try to switch between mobile data and Wi-Fi.
If your Internet connection without the VPN is fast, re-enable AdGuard VPN and go to Settings → App settings → Advanced settings → Logging level. Select the Default logging level. Other logging levels may slow down your VPN connection if left on for a long time.
Check your VPN server location: the further the server is from you, the slower your connection gets. Try connecting to a server that's geographically closer to you. You may also be using a VPN server with high latency that takes a long time to respond. Open our own speed test, compare the speeds of all VPN servers, and pick the fastest one. Connect to it and check your connection speed.
Go to Settings → App settings → DNS server and try a different DNS server. Some DNS servers may slow down your connection due to your location and network conditions.
It didn`t help
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The problem you reported doesn't seem to have a typical solution. Please contact the support team at firstname.lastname@example.org — our support engineers will reply to you as soon as possible.