Troubleshooting AdGuard VPN connection issues
AdGuard VPN connection issues are typically either network-related (affecting specific Wi-Fi networks) or device-related (occurring across all connections). The following sections will help you identify and resolve these issues. Before proceeding, ensure you’re using the latest version of AdGuard VPN and have tried restarting both your device and router.
Connection issues on specific Wi-Fi networks
When AdGuard VPN isn’t working properly on a particular Wi-Fi network:
Check the router settings and active services. Some of them may interfere with AdGuard VPN:
- Other VPNs (running simultaneously)
- Firewalls (blocking VPN traffic)
- Network filters (for example, built-in Internet filters on Keenetic routers, refer to the manufacturer’s guide for details)
Disable conflicting services and settings
Restart your router and relaunch AdGuard VPN
If the problem persists, please contact the AdGuard VPN support team at support@adguard-vpn.com.
Connection issues on one device
Check system time settings — incorrect date and time may block the app from connecting to the server.
- Enable automatic time synchronization
- Manually set correct time if needed
If the problem persists, there might be two solutions:
Disable Screen time. Follow Apple’s official guide for details.
Temporarily disable other software. Common conflicts include:
- Antivirus programs
- Proxy tools
- Firewalls and third-party DNS services
Restart your PC and check if the issue is resolved. If the problem persists, please contact the AdGuard VPN support team at support@adguard-vpn.com.